Mortgage Fund
Compliance
The Eastwood Securities Mortgage Fund as required by the Corporations Act, has lodged its Compliance Plan with the Australian Securities and Investments Commission. The Mortgage Compliance Plan sets out how the Fund will comply with the Corporations Act and how it intends to operate under its Constitution. A copy of the Compliance Plan is available free of charge from the office of Eastwood Securities.
The Compliance Plan identifies the specific responsibilities in relation to operation of the Fund, the valuation of property, reporting to investors, borrowings, the use of external service providers and safekeeping and inspection of records, disaster recovery plans and other matters.
A Compliance Committee has been established to monitor compliance with the Compliance Plan and report to the Directors of the Responsible Entity on a regular basis regarding adherence to the compliance plan, the Corporations Act and the Constitution. If the issues are not satisfactorily addressed by either Eastwood Securities or the Responsible Entity, the Compliance Committee is obliged to report to the Australian Securities and Investments Commission. Where a Compliance Committee member receives information regarding serious breaches of the Compliance Plan, Constitution or the activities of the Responsible Entity he or she has an obligation to report to the Australian Securities and Investments Commission in any event.
The Compliance Officer:
Peter Schembri (Director of Eastwood Securities)
Complaints Handling:
Eastwood Securities values feedback from its Investors and borrowers and strives to maintain a high level of satisfaction from its clients. All complaints should be directed to the Complaints Officer, in the first instance, at the office of Eastwood Securities.
To make a complaint, or to leave feedback, please write to or call:
The Complaints Officer
Eastwood Securities Pty Ltd
Suite 5, 1 Markey Street
Eastwood SA 5063
Tel. 08 8408 0800
Eastwood Securities has established procedures to ensure that your complaint is acknowledged within 24 hours and to enable proper consideration of that complaint within 21 days of being notified.
If that complaint is not dealt with to the satisfaction of the investor or borrower, an application may be made to the Australian Financial Complaints Authority (AFCA), an independent body charged with reviewing investor complaints, where the complaint will be independently reviewed and adjudicated.
The Australian Financial Complaints Authority (AFCA)
Telephone: 1800 931 678 (within Australia)
Email: info@afca.org.au
Or by writing to:
Australian Financial Complaints Authority
GPO BOX 3 Melbourne VIC 3001
Privacy Statement and Policy
Eastwood Securities has established a Privacy Policy in accordance with the Privacy Act (Cth) 1988, the National Privacy Principles and the Credit Reporting Code of Conduct. The Privacy Act regulates the way in which personal information about customers can be used by credit providers.
Read our full Privacy Policy here.
Responsible Entity and Trustee for the Fund Melbourne Securities Corporation Limited
Level 2, 395 Collins Street
Melbourne Victoria 3000
ACN 160 326 545
Australian Financial Services License 428289
www.melbournesecurities.com.au
Custodian for the Fund
Sandhurst Trustees Limited
Level 5, 120 Harbour Esplanade
Docklands Victoria 3008
Accountants to the Investment Manager
LBH Accountants Pty Ltd
294 Payneham Road
Payneham, South Australia 5070
Auditor of the Fund
Grant Thornton Audit Pty Ltd
Level 3, 170 Frome Street
Adelaide, South Australia 5000
ACN 130 913 594
Auditor of the
Compliance Plan
Moore Australia Audit (VIC)
Level 44, 600 Bourke Street
Melbourne VIC 3000
ABN 16 847 721 257