The Eastwood Securities Mortgage Fund as required by the Corporations Act, has lodged its Compliance Plan with the Australian Securities and Investments Commission. The Mortgage Compliance Plan sets out how the Fund will comply with the Corporations Act and how it intends to operate under its Constitution. A copy of the Compliance Plan is available free of charge from the office of Eastwood Securities.
The Compliance Plan identifies the specific responsibilities in relation to operation of the Fund, the valuation of property, reporting to investors, borrowings, the use of external service providers and safekeeping and inspection of records, disaster recovery plans and other matters.
A Compliance Committee has been established to monitor compliance with the Compliance Plan and report to the Directors of the Responsible Entity on a regular basis regarding adherence to the compliance plan, the Corporations Act and the Constitution. If the issues are not satisfactorily addressed by either Eastwood Securities or the Responsible Entity, the Compliance Committee is obliged to report to the Australian Securities and Investments Commission. Where a Compliance Committee member receives information regarding serious breaches of the Compliance Plan, Constitution or the activities of the Responsible Entity he or she has an obligation to report to the Australian Securities and Investments Commission in any event.
The Compliance Committee
Eastwood Securities has appointed an internal Compliance Officer to report directly to the Compliance Committee in respect of the Eastwood Securities Mortgage Fund.
The Compliance Officer:
Peter Schembri (Director of Eastwood Securities)
Eastwood Securities values feedback from its Investors and borrowers and strives to maintain a high level of satisfaction from its clients.
All complaints should be directed to the Complaints Officer, in the first instance, at the office of Eastwood Securities.
To make a complaint, or to leave feedback, please write to or call:
The Complaints Officer
Suite 5, 1 Markey Street
Eastwood SA 5063
Tel. 08 8408 0800
Eastwood Securities has established procedures to ensure that your complaint is acknowledged within 24 hours and to enable proper consideration of that complaint within 21 days of being notified.
If that complaint is not dealt with to the satisfaction of the investor or borrower, an application may be made to the Australian Financial Complaints Authority (AFCA), an independent body charged with reviewing investor complaints, where the complaint will be independently reviewed and adjudicated.
Their address details are:
The Australian Financial Complaints Authority (AFCA).
You can contact the AFCA by telephone on 1800 931 678 (within Australia)
By email at firstname.lastname@example.org or by writing to:
Australian Financial Complaints Authority
GPO BOX 3 Melbourne VIC 3001